Terms and Conditions
These Terms and Conditions represent a contract between Expert Cleaners Ltd and the Client who agrees that any use of our services, including an order by telephone, email, website forms shall constitute acceptance of these Terms and Conditions.
For all customers who order our services, we require 30% deposit paid by debit/credit card in advance. The remaining balance must be paid before the cleaner/s leaves the Client’s property directly to him/her.
Please note: ***If your deposit is paid by card and if the outstanding balance is not been paid after the service has been provided we reserve the rights to request the rest of the amount from your credit/debit card.
Expert Cleaners Ltd reserves the right to charge extra on invoiced amounts which are not paid for more than 14 working days at the rate of £1.50 per day.
If payment should not be delivered at all, Expert Cleaners Ltd will be entitled to contacting a debt collection service.
The Client can cancel or amend any service ordered with Expert Cleaners Ltd if the service has not been processed and any monies already paid will be fully refunded. Please note: We will not refund the Client’s deposit if cancel the order without 48 hours notice in advance.
We have 48 hours guarantee: The Clients who booked end of tenancy, carpet and window cleaning can contact Expert Cleaners Ltd within 48 hours of the date they received the service(s) if you are not satisfied with the cleaning standard of certain areas we will send a cleaner/s to re-clean those areas free of charge.
*Repairs or re-clean carried out by parties other than Expert Cleaners Ltd or its authorised agents within the guarantee period is not our responsibility, and the guarantee will be not valid.
Expectations should be reasonable
You shouldn’t require the same level of service from very discounted services as you would from our five-star cleaning services. However, every client receives reasonable care and skill in a reasonable time (if there is no specific time agreed).
Prices and VAT
No additional charges of all prices and offers by Expert Cleaners Ltd.
Any other questions
Please contact us by email with your questions or raised problems to firstname.lastname@example.org